Acuity
Welcome to the Acuity Help Portal! Please click a topic below to access our library of knowledge articles. Or click the Contact Support option at the bottom to reach our support team.
User Guides
This section details user information regarding analytics, collaboration, e-billing, budgets and matter management.
General Help
This section provides useful information on contacting Acuity Support, passwords, firm set up and more.
Administrator Help
This section provides information and instructions for utilizing Acuity in your capacity as an Administrator, also designated as a Client Super Admin User.
Resources
Help Videos
The following videos provide training on certain tasks in Acuity.
Webinars
This section houses Acuity webinars including product enhancements and learning sessions.
Acuity Tech Touches
This section stores a copy of our monthly best practice and valuable tips and tricks email series.
Frequently Asked Questions
The following section details frequently asked questions for Acuity.
IDEAS Portal
The Product Team reviews new ideas and prioritizes the most popular ones for future enhancements for Acuity.
Who to Contact When
Tips for determining when to contact your Client or Acuity Support.
Acuity Release Notes
Click here to review the release dates and details for previous Acuity releases.
Contact Support
Can't find what you need? Submit a request and our support team will help.
Acuity Support Internal
Clients
Includes Internal Articles on client-specific site set up.
Cron Jobs
Internal Articles on Clover set up and monthly maintenance invoice reports.
Customer Service Tools
General Support Team notes.
Features
Includes Readiness and Product notes on Acuity Features.
Mass Tort
Notes on our Mass Tort and PACE.
Previous Clients
Archive of previous Client internal pages.
Acuity Processes (INTERNAL)
Articles on the Acuity Support Team Processes.
Recommended Articles
How to Reset Your Password
Did you know you can reset your password without Acuity Support assistance? This Article provides helpful screenshots on how. If you still need us, we are here!
Accruals
Article assists users on where to locate Accruals and how to enter monthly. Articles include helpful screenshots.
Upload an Invoice
Step by step guide on how to upload an invoice in Acuity. Article includes helpful screenshots.
Budget Basics
Informational article on managing Budgets in Acuity with helpful screenshots.
Managing Timekeepers
Do you need to create a New Timekeeper or edit an existing Timekeeper? This Article provides helpful screenshots on how.
Videos
How to Create a Timekeeper Profile
This video will outline how to create a single timekeeper or multiple timekeepers in Acuity for client review and approval.
How to Enter Accruals
This video will provide a brief overview on how a firm user can enter accruals in Acuity each month to their respective clients.
How to Create a Budget
This video will walk a firm user through the process of entering a budget in Acuity and submitting to the client for review and approval.